To return an item please contact us firstname.lastname@example.org to obtain a return authorization.
Items must be returned within 30 days of delivery.
All returned items must be in New, Unused Condition and in Original Packaging for a full refund, less shipping and fees. All items not returned in New, Unused Condition and in Original Packaging will be subject to a restocking fee starting at 20%. The restocking fee will be assessed based on the condition of the product(s) returned.
Customers will be responsible for all return shipping charges. Reduced shipping call tags can be obtained when calling for a Return Authorization. No C.O.D.’s will be accepted. Items should be in original packaging and placed in a shipping container with any needed packaging to insure no damage occurs during shipping.
Refunds will be used to pay for exchange orders or issued to the payment methods on the original order.
Backcountry LED Lights will stand behind all products we sell with regards to manufacturing defects in workmanship and material. Most products are limited to the manufactures warranty. Some warranty issues will need to be addressed with the manufacturer. However, we will do everything in our power to take care of the problem.